Nils, Thanks for this. It worked on some items, however, when I close a ticket, the '>' is still there. Is there a way to disable this as well? ~Tim From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Leideck - ITSM Sent: Monday, June 21, 2010 11:48 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] How to disable the quation of email notifications? Hi, On 21.06.2010, at 18:57, José Luis Rodríguez García wrote: When OTRS sends a notification, it quotes the messages with the symbol '>' ¿How can I disable this behavour? I have tried to disable and assign an empty value to Ticket::Frontend::Quote, but without success. try SysConfig -> Ticket -> Frontend::Agent::Ticket::ViewCompose Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.netmailto:nils.leideck@leidex.net nils.leideck@otrs.commailto:nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project