OTRS Administrators, The message in the Subject line seems to be associated with my issue of public and external customers not being able to see the articles within FAQ categories. When a public or external customer clicks on the FAQ category the message in the subject line above appears in the OTRS and Apache log. What would be the correct syntax for registering 'Kernel::Modules::CustomerTicketSearch' in the Config.pm? Or is this message actually symptomatic for some other issue that requires a different resolution? Thank you, David Buice Infrastructure Specialist/SDC-INT 2032653 ITIL Foundation Certified EDS, an HP Company PSIC Operations 7000 Chicago Rd. Warren, MI 48092-1663 Mailstop 430-202-380 Tel: +01 586 575-4525 Fax: +01 586 575-0090 Mobile: +01 248 249-9122 E-mail: david.buice@eds.com mailto:name.name@eds.com We deliver on our commitments so you can deliver on yours.