Do you mean that all the Agent Notifications arrive only to the ticket owner when it is locked but to all agents in the queue if the ticke t is unlocked ?
Same behaviour for the other cases (not only for the note add) ?
Da: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Per conto di Gerald Young
Inviato: martedì 18 novembre 2014 18:08
A: User questions and discussions about OTRS.
Oggetto: Re: [otrs] OTRS: Agent Notifications
Notes attached to tickets will notify the owner of the ticket if locked.
On Tue, Nov 18, 2014 at 11:30 AM, Marco Borsani mailto:marco.borsani@lsweb.it> wrote:
Hi all
I am newbie in OTRS, I don’t find a solution to send an email to the queue agents when one of them add a note to a ticket.
I supposed “Agent Notifications” should do this, but nothing arrive.
How can I do it ?
Regards
Marco Borsani
Technical Delivery Manager
Datacenter Division
L.S. Advanced Software Srl
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