There appears to be 8 tickets in her locked queue ie there is a [8] next to locked tickets. If she tries to open her queue then the system just sits there apparently trying to open them, the status bar at the bottom of Internet Explorer starts to move then stays still nothing happens! Philippa -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Volker.Lipper@de.mecglobal.com Sent: 18 November 2004 09:46 To: User questions and discussions about OTRS. Subject: Re: [otrs] can't open my locked tickets queue otrs-bounces@otrs.org schrieb am 18.11.2004 10:36:18:
Hi
hello,
I have an agent who can't open her locked tickets queue. If we do a
what happens when she tries?
search on all tickets owned by her the results say that none are locked. I've even run the script to unlock all locked tickets and this had no effect either.
if there are no locked tickets for her, so what happens when she tries to open the empty queue? for me an empty screen will be opened. Li