Well, I´m using OTRS 2.4.5 and I can enable the feature but I do not realy
now how it Works, and how an Agent can create new messages without editing
the AgentInfo.dtl on the Server.
Mit freundlichen Grüßen / Kind regards
Markus Moj
IT Infrastructure & Services
TimoCom Soft- und Hardware GmbH
In der Steele 2
D-40599 Düsseldorf
Tel: +49 211 88 26 80 14
Fax: +49 211 88 26 70 14
eMail: MMoj@TimoCom.com
www.TimoCom.com
Geschäftsführer: Jens Thiermann, Gunther Matzaitis
Amtsgericht Düsseldorf, HRB 34489
From: Marco Vannini
To: "User questions and discussions about OTRS."
Date: 22.10.2009 09:36
Subject: Re: [otrs] How to enable Agentinfo without messing up OTRS
Sent by: otrs-bounces@otrs.org
what version are you using ? did you try to search it on the file system in
(eg. ls /opt/otrs/Kernel/Modules/AgentInfo* ) ?
2.4.5 seems to have it (I have it and it is 3312 bytes).
On Thu, Oct 22, 2009 at 7:24 AM, wrote:
This is the Message I get when I configure Agentinfo ..... can
someone help me out ?
Message: Module Kernel/Modules/Agentinfo.pm not found!
Traceback (32374):
Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line:
182
Module: /opt/otrs/bin/cgi-bin/index.pl (v1.88) Line: 48
Mit freundlichen Grüßen / Kind regards
Markus Moj
IT Infrastructure & Services
TimoCom Soft- und Hardware GmbH
In der Steele 2
D-40599 Düsseldorf
Tel: +49 211 88 26 80 14
Fax: +49 211 88 26 70 14
eMail: MMoj@TimoCom.com
www.TimoCom.com
Geschäftsführer: Jens Thiermann, Gunther Matzaitis
Amtsgericht Düsseldorf, HRB 34489
Inactive hide details for MMoj---21.10.2009 14:52:34---Hey, I need to
test the Agentinfo feature of OTRS, but everytime I enabl
MMoj---21.10.2009 14:52:34---Hey, I need to test the Agentinfo
feature of OTRS, but everytime I enable this
From: MMoj@timocom.com
To: otrs@otrs.org
Date: 21.10.2009 14:52
Subject: [otrs] How to enable Agentinfo without messing up OTRS
Sent by: otrs-bounces@otrs.org
Hey,
I need to test the Agentinfo feature of OTRS, but everytime I enable
this feater the system chrashes and tells me that a Template is
missing. Is there a way to work around this behavior?
Mit freundlichen Grüßen / Kind regards
Markus Moj
IT Infrastructure & Services
TimoCom Soft- und Hardware GmbH
In der Steele 2
D-40599 Düsseldorf
Tel: +49 211 88 26 80 14
Fax: +49 211 88 26 70 14
eMail: MMoj@TimoCom.com
www.TimoCom.com
Geschäftsführer: Jens Thiermann, Gunther Matzaitis
Amtsgericht Düsseldorf, HRB 34489
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