It's correct. It's used to prevent race conditions. If two eager agents
want to do something with a ticket, the first agent to lock the ticket gets
control.
On Mon, Aug 4, 2014 at 10:38 PM, Aaron Liu
Hi,
I am using OTRS 3.3.8, and am experiencing an strange behaviour.
I clicked Tickets -> Queue View -> Ticket number and then I navigated all of the sub menus, the ticket was locked by me after I clicked the Queue button (the button for moving tickets) but I didn’t click the “submit” button on the pop-up window. That is to say, I only browsed the pop-up window for the Queue and clicked the close button at the top right of the window, then the ticket was locked by me.
Does it sound a right behaviour?
Why is a ticked locked by just browsing some pop-up windows? Is there any config available to disable this?
Thank you!
Aaron --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs