18 Jul
2006
18 Jul
'06
5:15 p.m.
Its a pretty simple setting, go to the admin panel and under queue, select
the queue that¹s reopening tickets and set the default follow up to reject.
On 7/17/06 8:40 PM, "Dennis Kavadas"
since i never reeceived a reply the first time, i'll try again !
hi all is it possible to NOT allow a closed ticket to be re-opened after being
closed ?
why ? i'm trying to get around the problem of users replying with a "thank you" after a ticket has been successfully closed.
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