Hi,
In fact, I have changed the right of access by using "chmod" for each file, but at the end of configuration, I got the "Software error".
Software error:
ERROR: Need write permission in OTRS home
Try: $OTRS_HOME/bin/otrs.SetPermissions.pl !!!
I tryed to reconfigure the file otrs.SetPermissions.pl and run it.
I got this as resultat
Bash:~#perl otrs.SetPermissions.pl
bin/otrs.SetPermissions.pl <1.4> - set OTRS file permissions Copyright (C) 2001-2010 OTRS AG, http://otrs.org/
Usage: otrs.SetPermissions.pl
[--otrs-user=<otrs>]
[--web-user=]
[--otrs-group=]
[--web-group=]
[--admin-user=]
[--admin-group=]
[--admin-group-writable]
[--secure]
[--not-root]
Try: otrs.SetPermissions.pl /opt/otrs
Bash# perl otrs.SetPermissions.pl /opt/otrs bin/otrs.SetPermissions.pl <1.4> - set OTRS file permissions Copyright (C) 2001-2010 OTRS AG, http://otrs.org/
ERROR: --otrs-user=
I wonder which name of user that I need to give as the value of "--otrs-user". Maybe, it happed because that I copyed the file "otrs.SetPermissions.pl" from the original installing file "otrs-3.0.6" when I have gotten this kind of problem the last time?
OS:
Linux version 2.6.26-1-686 (Debian 2.6.26-13) (waldi@debian.org) (gcc version 4.1.3 20080704 (prerelease) (Debian 4.1.2-24)) #1 SMP Sat Jan 10 18:29:31 UTC 2009
Apache/2.2.9
mysqladmin Ver 8.41 Distrib 5.0.51a, for debian-linux-gnu on i486
Copyright (C) 2000-2006 MySQL AB
This software comes with ABSOLUTELY NO WARRANTY. This is free software,
and you are welcome to modify and redistribute it under the GPL license
Server version 5.0.51a-24
Protocol version 10
Connection Localhost via UNIX socket
UNIX socket /var/run/mysqld/mysqld.sock
Uptime: 33 days 20 hours 39 sec
Thanks a lot for your help!
Best regards!
Xiaoxing Meng
