
Hello Everyone - I understand that otrs 2.0 has the new stats module. How can I customize those reports - what files do I need to adjust to for example create other reports, say, on a per customer basis. If it is easy enough to do, I am happy to feed the results back into the community. Or, is this something that is more like full blown development rather than like lighter customization? Please advise. Kind Regards, Rick <<-<<-<<-<<-<<-<<-<<-<<-<<-<<- Rick Cogley (rick.cogley@esolia.co.jp mailto:rick.cogley@esolia.co.jp ) Tel: 03-5940-6880 | Fax: 03-5940-6881 | Cell: 090-4423-5475 (Outside Japan, remove leading zero-+81-3-5940-6880) English: www.esolia.com http://www.esolia.com/ | Japanese: www.esolia.co.jp http://www.esolia.co.jp/ Bilingual IT solutions and management firm-eSolia. <<-<<-<<-<<-<<-<<-<<-<<-<<-<<-