Re: [otrs] Closed State

You have 2 options, 1> reinstall the application 2> ask the people what changes they have made (if any). One seems to be good one cuz ur application is still in testing. 2008/5/19 :

Quoting Go Wow :

What version of OTRS you are using?

...

I'm using version 2.2.6 and when any replies to closed ticket the ticket gets open for me.

2.2.4.

I can't imagine that what I'm seeing is the default behavior. Either my installation is broken or a setting some where has been changed. The latter is entirely possible, since there have been a few people with their hands in this project.

The trouble is that I don't see what setting would affect this. It doesn't seem to matter what state I set the ticket to when I reply: it does not reappear in the queue. Does this ring a bell with anyone?

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