Hi there, Everything is in the subject ... should you need to do filter that redirect tickets to certain queue is only possible with a queue of level 1 (meaning a "normal queue"). If you try to use a sub-queue (level 2 for example), it does not work. Annoying bug ... Thanks Philippe Martignier Communications Division Customer Service Section Email : Philippe.Martignier@wipo.intmailto:Philippe.Martignier@wipo.int Phone : 00 41 022 338 72 36 Building : GB II Office : 0,3 World Intellectual Property Organization Disclaimer: This electronic message may contain privileged, confidential and copyright protected information. If you have received this e-mail by mistake, please immediately notify the sender and delete this e-mail and all its attachments. Please ensure all e-mail attachments are scanned for viruses prior to opening or using.