[otrs] otrs queue related problem

Hi all i have a queue called agent which belong to x group.now i want to create a sub queue for the already created queue.and it should belong to different group ,say y group. is it possible ???? moreover i want to see the newly created sub queue under queue if this is possible means tell me guyz..how to do ??? thanks a lot On Tue, Sep 15, 2009 at 6:42 PM, wrote:

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Today's Topics:

1. faq on 2.4.4 (Bianchi, Giordano) 2. Max_Allowed_Packet (Marretta, Rosanna) 3. Re: Max_Allowed_Packet (Marco Vannini) 4. otrs : agent moving a ticket to sub queue (Karthick B)

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Message: 1 Date: Tue, 15 Sep 2009 14:53:43 +0200 From: "Bianchi, Giordano" Subject: [otrs] faq on 2.4.4 To: "'otrs@otrs.org'" Message-ID: <7F79F3787C2CD811932F000BCDF162CB08251D47@MAILMILANO2> Content-Type: text/plain; charset="us-ascii"

Hello OTRS users,

I'm having some problems trying to get the FAQ module to work on OTRS 2.4.4.

The install went fine, it created the faq and faq_admin groups and I can see the icon on the toolbar. I've added my user to both the faq and faq_admin group with full permissions, but when I try to add categories or even create a faq it tells me "Access Denied" with the message "insufficient permissions". Nothing useful shows up in the log. Any ideas on how to get it working? did I miss a step? Already tried logging out and back in, restarting apache and otrs.

Thanks,

Giordano