[otrs] Predefined response on bulk action

Dear folks, 1) For a long time I have been looking for a way to send one of the predefined responses to -for example- send the same response to a group of selected tickets. I've never found the way. Is this possible? 2) The same for the new Ticket-Email operation: is it possible to use a predefined response when creating a new email-ticket ? It would be great having the list of responses like we have them when answering to an already extisting article. Regards, -- Lic. Federico G. Stilman Stilman Research Tel/Fax: (011) 4801 - 4605 / 4177 Cel.: (00 598) 94 066 771