What should be the value given to " Ticket::Frontend::AgentTicketNote###Subject: "in order to capture original subject of the ticket ? Currently its " $Text{"Note"} ". I have tried "$Article{"Subject"}", "$Data{"Subject"}", "$GetParam{"Subject"} ", "$QData{"Subject"}"........but none is working. Thanks... Pradumna Maheshwari Tata Consultancy Services Cell:- +919930333734 Mailto: pradumna.maheshwari@tcs.com Website: http://www.tcs.com ____________________________________________ Experience certainty. IT Services Business Solutions Outsourcing ____________________________________________ =====-----=====-----===== Notice: The information contained in this e-mail message and/or attachments to it may contain confidential or privileged information. If you are not the intended recipient, any dissemination, use, review, distribution, printing or copying of the information contained in this e-mail message and/or attachments to it are strictly prohibited. If you have received this communication in error, please notify us by reply e-mail or telephone and immediately and permanently delete the message and any attachments. Thank you