RE: [otrs] Changing the Customer View

11 Jul 2007

      Don't know if this is the way you "should" do it.  But you can modify the
Lang file for your lang.

for me the file was:  /opt/otrs/Kernel/Language/en.pm

Added:

'CompanyTickets' => 'School Ticket',

After the History::SLAUpdate line.

Hope this helps.

Greg Horne
gehorne
geh
  -----Original Message-----
  From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]On Behalf Of
Jonathon
  Sent: Wednesday, July 11, 2007 1:18 PM
  To: 'User questions and discussions about OTRS.org'
  Subject: [otrs] Changing the Customer View

  I have OTRS 2.2.1 and am using it for school district ticket management. I
was wondering if there is an easy way to display the Company Ticket as
School Ticket? Anyone have any ideas ?