I believe you can do that with the Ticket List object, I enable the time
accounting option. Choose whatever fields you want to export. It will
report the time accounted per ticket, not per agent though.
Regards
2017-04-25 7:22 GMT-06:00 Daniel
Hi there,
is there any way to get an export of all Time Accounted Tickers per Agent which includes also the Ticket-ID?
I just can find an Export per Ticket Queue but for me it seems more important to have an export per User.
So what exactly I need to see is:
Agend Name:Ticket-ID:Queue:TimeAccounted -> Export as CSV or Excel
--
Grüsse
Daniel
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-- *Alvaro Cordero RetanaConsultor de Tecnologias* *Tel: 22585757 ext 123* *Email:* alvaro@gridshield.net