Thanks Guillaume But your solution apply only for new ticket and I would like that for example when you add a note or add an answer (phone or email). This would be nice to have a second option to select what screen to have when action done on a ticket : queueview or stay on the ticket (as for now). This request has come since we don't have a next or previous button on a ticket (to jump to the next or previous ticket) Thanks for any other idea (and thanks for your response Guillaume) cheers Philippe Martignier Communications Division Customer Service Section Email : Philippe.Martignier@wipo.intmailto:Philippe.Martignier@wipo.int Phone : 00 41 022 338 72 36 Building : GB II Office : 0,3 World Intellectual Property Organization Disclaimer: This electronic message may contain privileged, confidential and copyright protected information. If you have received this e-mail by mistake, please immediately notify the sender and delete this e-mail and all its attachments. Please ensure all e-mail attachments are scanned for viruses prior to opening or using.