Have you tried index.pl?Action=AdminNotification ? There you'll find a
template per language to notify on every state update to the customer, that
way you not only notify him once resolved but at every stage of the ticket
lifetime.
On Thu, Apr 2, 2009 at 9:50 AM, James Burk
I have a requirement to send an Auto Response when the ticket is resolved/ The default Types of Auto Responses do not include any resolution type Does anyone know how to add Auto Response Types?
Best regards,
Jim
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