Thanks Oliver, I've done so. Thanks and Best Regards, Muhammad El-Sergani. On Mon, Apr 25, 2011 at 4:36 PM, Oliver Methfessel [MC] < lists@methfessel-computers.de> wrote:
Hi Muhammaad,
Am 25.04.2011 16:29, schrieb Muhammad El-Sergani:
Well, being new in general to trouble ticketing systems, this might sound a little bit silly.
What I'm concerned about, is the ticket length. It is already long enough, with the date and the system ID. But if I set the minimum length to 2 or 3, then reset the counter every month, that would look as I would be maintaining the length.
I didn't know that stats check the counter?!
The TicketID ist the Number on which a ticketing system knows the case to whom the email belongs. You're right, that the default ticketformat is too long, have a look in the sysconfig in Core::Ticket and set Ticket::NumberGenerator to some other value than DateChecksum (ex. AutoIncrement).
It isn't a good idea to reset the counter for this reason, you'll get many problems with this.
Greetings
Oliver
-- Mit freundlichen Grüßen
Oliver Methfessel
Methfessel Computers Hauptsitz: Zieglerstr. 25a, 65191 Wiesbaden Kundenbüro: Kloppenheimer Weg 11, 65191 Wiesbaden Geschäftsführender Inhaber: Oliver Methfessel http://www.methfessel-computers.de
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