Hello thank you for your reply. But does this work? The out of office messages we are receiving are on tickets that have already been created so therefore have the ticket number in the subject line. When we reply to a call that's already logged and they have their out of office on is when we receive them. I didn't think these messages went through the postmaster filter, I thought this was only for new messages? Thanks again, Rosanna J From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of CARNINO Daniele (FIAT ITEM) Sent: 12 April 2010 09:31 To: 'User questions and discussions about OTRS.' Subject: [otrs] R: Out of Office Messages Simply create a postmaster filter based on some rule (e.g. subject) an set X-OTRS-Ignore to Yes. Ciao, d. ________________________________ Da: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Per conto di Marretta, Rosanna Inviato: lunedì 12 aprile 2010 10:27 A: User questions and discussions about OTRS. Oggetto: [otrs] Out of Office Messages Hi all, Can somebody please help me on how I can stop Out of Office Messages coming into the system. Thank you and really appreciate your help on this matter. Rosanna