Ciao Alessandra,
I don't really know if
SysConfig:
Config Options: Ticket -> Frontend::Customer::ModuleRegistration
CustomerFrontend::Module###CustomerTicketZoom:
Frontend module registration for the CustomerTicketZoom object in the
customer interface.
has something to do with it but I think that playing with auth/role inseide
this option it could be possible. Otherwise could be possible to disable
linkage in /opt/otrs/Kernel/Output/HTML/Standard/CustomerStatusView.dtl
perhaps.
Let us see with someone else here if those idea are feasible
HTH
Ciao,
MV
On Mon, Mar 29, 2010 at 12:57 PM, A.Richetti
Hi to everybody.
I'm valuating otrs as the appropriate tool for my company.
I've installed it, configured and everything works well. I can create queues, customers, and tickets but now I need to change the default customer interface.
I 'm requested to create a customer interface where the customer of a company could see the list of open tickets but not view the content of them. It's possible to do this kind of operation ? Could you be so kind to give me any hint or suggestion related to. I've read most of the faq but I wasn't able to find a solution, yet. If this is not possible, it would be ok for me to add some graph related to queue usage but this seems to be even more complicated. //Any help would be greatly appreciated. Thank you in advance.
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