Figured this out. Just had to link the empty response. -- Chance Ervin Sr. Systems and Network Engineer From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Chance Ervin Sent: Thursday, February 10, 2011 4:41 PM To: otrs@otrs.org Subject: [otrs] How to Reply to a Ticket otrs version: 3.0.5 OS: Ubuntu 10.10 I have been able to successfully install ORTS, get to the web interface, and even fetch mail. I am not sure I understand how to reply to a ticket through the web interface, though. I can forward ticket content with the 'forward' button but I see no way to reply to a ticket. I see a -Reply- dropdown just to the right of the 'Print' button but it does not appear to do anything. If someone can point me in the right direction for replying to a ticket through the web interface, it would be much appreciated. I am very new with this software, so I may just be missing something simple. Thank you, -- Chance Ervin Sr. Systems and Network Engineer