I just resent this because I'm getting a postfix message specified below:
his is the Postfix program at host lusen.otrs.org.
I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.
For further assistance, please send mail to <postmaster>
If you do so, please include this problem report. You can
delete your own text from the attached returned message.
The Postfix program
Hi,
Is there a way to modify the status of the queue entered into otrs via procmail?
For example, I have an open ticket (that was created when someone sent an email to a mailing list, the email is fetched via fetchmail and filtered through procmail) and some agent person sends a reply, I would want to:
- have the agent take ownership of the ticket - make his email body the update text - make both of the above reflect succeeding email updates.
Is there a way to do this?