Hi, in the sections of the Dashboard view, it's possible to change the SortBy attribute by using the Sysconfig Ticket -> Frontend::Agent::Dashboard options page for the relevant Dashboard section. For example you can specify 'SortBy=Age' or 'SortBy=Priority'. I am wondering if it's possible to choose a sub-sorting option, so for example you'd sort first by priority, then by age within a priority. This is hinted at as a possibility in the Kernel/System/TicketSearch.pm module: # OrderBy and SortBy (optional) OrderBy => 'Down', # Down|Up SortBy => 'Age', # Owner|Responsible|CustomerID|State|TicketNumber|Queue|Priority|Age|Type|Lock # Changed|Title|Service|SLA|PendingTime|EscalationTime # EscalationUpdateTime|EscalationResponseTime|EscalationSolutionTime # DynamicField_FieldNameX # OrderBy and SortBy as ARRAY for sub sorting (optional) OrderBy => ['Down', 'Up'], SortBy => ['Priority', 'Age'], I have tried putting 'SortBy=Priority,Age' in the Sysconfig screen above but then I get no tickets returned in that Dashboard section. Either I've got the syntax wrong or else maybe sub-sorting in Dashboard view isn't possible? Regards Phil ________________________________ This message (and any attachments) is for the recipient only. NERC is subject to the Freedom of Information Act 2000 and the contents of this email and any reply you make may be disclosed by NERC unless it is exempt from release under the Act. Any material supplied to NERC may be stored in an electronic records management system.