Re: [otrs] location of Work Order feature in ITSM 2.0.2

Hi, On 17.06.2010, at 07:49, Geline Gloria wrote:

Hi, I'm currently trying the online demo of ITSM 2.0.2. But I can't find where Work Order is located? And how does it work? Because I can't understand and can't find some features stated in this manual: http://doc.otrs.org/itsm/2.0/en/html/x1081.html Hope you could help me out with this.

Within a Change, the system offers a "Add Work Order" feature which enables any number of sub-tasks (Work Orders) related to a selected Change to be entered. Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project