I am brand new to OTRS and testing it out on a Fedora Core 3 box along with * otrs-1.3.2-01 * apache 2.0.52 * MySQL 4.1.10.a-0 * fetchmail-6.2.5-7 I was able to run the installer a-ok. Logged in as root with no problems. When I try to add myself as a user, it gives me the following error message: === START Error: Email address (tmaciak@ci.grand-rapids.mi.us) not valid (invalid tmaciak@ci.grand-rapids.mi.us (mx)! )! Comment: Bug Report: Traceback: ERROR: OTRS-CGI-15 Perl: 5.8.5 OS: linux Time: Wed Mar 30 15:25:54 2005 Message: Email address (tmaciak@ci.grand-rapids.mi.us) not valid (invalid tmaciak@ci.grand-rapids.mi.us (mx)! )! Traceback (8247): Module: Kernel::System::User::UserAdd (v1.41) Line: 129 Module: Kernel::Modules::AdminUser::Run (v1.16 ) Line: 136 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 638 Module: (eval) (v1.73) Line: 202 Module: ModPerl::RegistryCooker::run (v1.73) Line: 202 Module: ModPerl::RegistryCooker::default_handler (v1.73) Line: 168 Module: ModPerl::Registry::handler (v1.99) Line: 30 === END When I looked up on both google and the otrs web page for similar error messages I found no results. I also looked in the archived list and also found no results. This very well could be an email configuration issue as I have not set email up on my machine. However instructions provide no clue as to what this really means, and/or how to fix it. Any help is appreciated. Thanks, T.J. Maciak Internet/Intranet Developer Department of IT City of Grand Rapids P: (616)456-3713 F: (616)456-3448