Re: [otrs] Display "Accounted time" of ticket in customer's view, too

Hi,

I'm pretty sure this is not possible without coding. You could build a script that reads the value and include it.

OK thanks, Daniel. Will (maybe) look into this. As a workaround solution I thought of creating an agent account for this customer with read-only view over the customer's queue. This way he'll be able to see the accounted time, all tickets but cannot modify them.