RE: [otrs] Notify the agent by e-mail when a new ticket is generated inone of the agent's queue

4 Jan 2008

      Those are basic functions which can be done in the 'preferences' panel
by the agent himself.

The agent needs to mark the queue as 'my queue' and switch 'new ticket
notification' to 'Yes'.

Greetz,

Daniel 

________________________________

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Aysel Pamuk
Sent: Freitag, 4. Januar 2008 08:49
To: otrs@otrs.org
Subject: [otrs] Notify the agent by e-mail when a new ticket is
generated inone of the agent's queue

Hello,

I want to notify an agent by e-mail when a new ticket is generated in
one of its queues.

How can I do this?

Thank you,

Aysel

RE: [otrs] Notify the agent by e-mail when a new ticket is generated inone of the agent's queue

Obee, Daniel