[otrs] Removing ticket number from subject

26 Apr 2007

      Hi,

Yesterday I have installed OTRS 2.0.4 in the company where I work but I
would like to remove the ticket number from the subject. I think technically
this is possible using mail headers to persist the ticket number.

Is it possible to configure OTRS to achieve this? I have not seen a
solutions searching in the mailing list.

Thanks,
Diego

[otrs] Removing ticket number from subject

Mark Taylor