Re: [otrs] CustomerUserID in Customerstatusview.dtl

Hi Sarper, Just to show you this is possible: [image: https://dl.dropbox.com/u/222532/CustomerInterfaceCustomerID.png] You should add this line to otrs/Kernel/Output/HTML/Standard/CustomerStatusView.dtl: (after the line that says $QData{"Age","20"}</td> ) $QData{"CustomerUserID","20"}</td> and you should add the column header of course. If you'd like to make this extra good, you should implement a way to sort up/down on CustomerUserID, which is not available out-of-the-box. Kindest regards, ((enjoy)) - Michiel Beijen R&D OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Deutschland T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer CU@ IIR Service Desk Forum in Mainz (Germany)http://www.otrs.com/en/news-and-press/news-details/article/translate-to-engl...and get to know more about OTRS at booth no. 12 from Nov 24-25, 2009! On Fri, Nov 20, 2009 at 2:13 PM, Sarper SARIDAL wrote:

Hi All,

I need to find a way to show in customerstatusview.dtl the "customeruserid" field.

The reason i want such a thing is when clicking company tickets i want to see which customer from that company opened the ticket in the status window without zooming into the ticket.

I did the very same for the agent...dtl file it worked..

I guess i'm missing something else.

Probably i'm working with the wrong qdata or i should call another qdata..

Does anyone have an idea.

It is really important.

Thanks & Regards,

Sarper Saridal --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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