Re: [otrs] ACL takes no effect

4 Feb 2010


      Maybe you should also restart the otrs service?
Also, since you're evaluating ownership, shouldn't you use AgentTicketOwner
somewhere in your ACL? Take a look at the examples:
http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=68

Leonardo Certuche


On Thu, Feb 4, 2010 at 6:48 AM, Ilya Kornev  wrote:
...
Hi.
Our agents need to have the Priority link in TicketZoom even if they're not
owners of a ticket.
I thought this ACL could help:
 # ticket acl
$Self->{TicketAcl}->{'ACL-Priority'} = {
       # match properties
       Properties => {
       },
       # return possible options (white list)
       Possible => {
           # possible ticket options (white list)
           Action => {
               AgentTicketPriority => 1,
           },
       },
   };
I inserted it to C:\OTRS\OTRS\Kernel\Config.pm just above the following
line
# ---------------------------------------------------- #
   # fs root directory
saved the file and restarted Apache.
However, when I logged to OTRS and zoomed into a ticket not owned by me, I
didn't see Priority on the
Actions pane.
What am I missing?
Thank you.
Ilya
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