Hi , These is balaji working for Satyam . I am using otrs-1.3.2-01 Version . I have installed it on Linux 8.0 server here i am facing few of the problems when ever i create the user id i get the following error please help me in resolving the problem . I Get the following error in log file and on the screen , In log file : The crypt() of your mod_perl(2) is not working correctly! Update mod_perl! ( I have upgraded the perl module to 5) On teh screen i get the following error : Software error: query timed out at /opt/otrs//Kernel/System/CheckItem.pm line 62 Appreciate your quick response Thanks and Regards Balaji Krishnamurthy Telstra Global Solutions Center Satyam Computers , Bangalore India Tel: +91 80 2852 7777 Extn-7824