Hi Guys
I'm Ramziddin.I guess I know the solution for your problem.It is possible to
disable some notifications in
Queue settings. Go to admin area click on *QUEUE*. There you will see a
number of queues.Select the necessary queue and press *"Change"*
button.Onthe right pane you will see queue options. Set
*"Customer State Notify:"* or *"Customer Owner Notify:"* to *"No"* and there
will not problem anymore
Hopefully.
Take Care.
On 1/24/07, Nils Breunese (Lemonbit)
Dan Hellebust wrote:
We've been noticing that when an agent gets assigned as Owner of a ticket they are getting two notifications:
en::Agent::AddNote and en:Agent::OwnerUpdate
Has someone found a way to disable one or the other of these notifications for this circumstance? I'd settle for just the AddNote notification if it isn't a simple thing to only have the OwnerUpdate go out.
+1
Nils Breunese.
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