Jeff, Queue view are attributes of your agent users. They however have to first be in the group that is assigned to the queue. I found it much easier to define my own groups and assign them to the queues, and lastly go back and modify the user in question to specifically highlight the queues that the user needs to be able to see in the My Queues. I hope this helps. Brad West Network/Systems Engineer Spang & Company bwest@spang.com -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jeff Sent: Wednesday, September 07, 2005 5:14 PM To: otrs@otrs.org Subject: [otrs] Queues Sorry but I'm missing something trivial about queues. Why does a ticket with an assigned owner not show up in the "My Queues" area? Thanks. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/