I did that, however, I'm getting this now: Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, root@localhost and inform them of the time the error occurred, and anything you might have done that may have caused the error. More information about this error may be available in the server error log. ________________________________ Apache/2.2.3 (CentOS) Server at customers.technogymusa.com Port 80 And I get the same thing when I try to do the web based installer.pl update: http://customers/otrs/installer.pl And when I restart OTRS, I get this: [root@customers Kernel]# /etc/init.d/otrs restart Shutting down OTRS Disable /opt/otrs/bin/PostMaster.pl ... done. Shutting down cronjobs ... no crontab for otrs failed! Starting OTRS.. Checking httpd ... done. Checking MySQL ... done. Checking database connect... Can't modify constant item in scalar assignment at /opt/otrs/Kernel/Config.pm line 142, near "'login'," BEGIN not safe after errors--compilation aborted at /opt/otrs/Kernel/Config.pm line 234. Compilation failed in require at /opt/otrs/bin/CheckDB.pl line 38. BEGIN failed--compilation aborted at /opt/otrs/bin/CheckDB.pl line 38. Error! May your database isn't configured yet? Try the web installer to configure your database: -->> http://customers.technogymusa.com/otrs/installer.pl <<-- or configure your database with README.database (DB - Setup Example) So, I take a look at README.database, and it would seem that the DB is set up, as it's storing tickets and everything: I've been using this system with an LDAP customers auth, however, I would have figured that the tables for the customer db would have been created, but possibly not? How do I go and do just those? Chris Chris Johnson IT Manager Technogym USA 830 4th Ave South, Suite 300 | Seattle, WA 98134 Toll Free: (800) 804-0952 x 332 | Phone: (206) 623-1488 x 332 Mobile: (206) 245-6648 | Fax: (206) 623-1898 Email: cjohnson@technogymusa.com | www.technogymusa.comhttp://www.technogymusa.com/ [cid:imageba2982.jpg@a336994a.7edc49f5] Please visit our website for information on our Wellness Solutions at http://www.technogymusa.comhttp://www.technogymusa.com/ Disclaimer: This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version. Any views or opinions presented are solely those of the author and do not necessarily represent those of the company. From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Leideck - ITSM Sent: Thursday, January 28, 2010 1:26 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] customer database and LDAP Hi, On 28.01.2010, at 22:09, Chris Johnson wrote: I'm using OTRS 2.4.5 and I'm trying to figure out if I can configure both LDAP lookups and have the OTRS built in customer database be searched for customer information in tickets. I found a document stating that it could be done in 2.3, and here's the URL: http://doc.otrs.org/2.3/en/html/x1638.html however, I don't see mention of it in the 2.4.5 documentation. Is this valid on both? exactly the same !!! Just use $Self->{CustomerUser2} Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.netmailto:nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germanyhttp://www.cebit.de and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!
