3 Mar
2009
3 Mar
'09
2:07 p.m.
Hello, Is it possible to change the length of the ticket subject sent in mails? Example: "I am trying to print out, but the printer does not work" it gets "cut off" to "[SR#0000000] New ticket notification! (I am trying to print out [...])" I found an old thread with the same question: http://lists.otrs.org/pipermail/otrs/2004-March/003999.html, but I can't find the files mentioned in one of the replies. Probably an old version of OTRS. The thread is from 2004. Med venlig hilsen / Best regards Ulrich Gøhns