3 Jun
2010
3 Jun
'10
12:17 a.m.
Hi, On 03.06.2010, at 00:35, Eric M. Carroll wrote:
The only thought I had was to overload Category, but it is involved in priority and I don't see any way to rename the Category names. Any suggestions?
Well, there is no Change Type in the current version. We talked about a type based State Machine, but that is not clear yet, how would you think about that? Assinging a different State Process per Ticket Type? Additionally to this we talked about a Type related permissioning related to Change Templates, would this be good for you as well? Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project