You have to manually add the customer to the database for this to work. If you try to add them to the database using the web console it will tell you that the username already exists. _____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Arnold, Andrew Sent: Thursday, November 23, 2006 6:54 AM To: otrs@otrs.org Subject: [otrs] Hello People I am just testing OTRS version 2.1.2 on windows as a possible replacement for our own ticket system. I have got a lot of things working that I require, including the ldap customer authentication, I can query ad to pull back data and also log a call via the admin page (create mail or call ticket etc). However when a customer tries to log in to check on their tickets, it down not accept their username/password. I assume the username and password should be domain login and password that the user uses to connect to the network. I am fairly new to this so sorry if this is a stoopid question, but any ideas why the front-end customer login doesn't work but the other part (querying ldap ) does. Cheers people!! Please lt me know if you want to see a copy of the config.pl or anything Thanks Andrew Arnold IT Support Analyst hammondsdirect DDI 01274 764677 Mob 07946 459179 mailto:andrew.arnold@hammondsdirect.com This message is confidential and may be legally privileged or otherwise protected from disclosure. If you are not the intended recipient, please telephone or email the sender and delete this message and any attachment from your system; you must not copy or disclose the contents of this message or any attachment to any other person. Copyright in documents created by or on behalf of this firm remains vested in the firm, and we assert our moral rights, unless the terms of our relevant client's engagement provide otherwise. HammondsDirect is regulated in the United Kingdom by the Law Society. The partners in the firm are either solicitors or registered foreign lawyers and a list of their names and professional qualifications can be inspected at Pennine House, Well Street, Bradford, BD1 5NU. This e-mail has been scanned for all viruses on behalf of HammondsDirect by Integralis e:scan.