This works flawlessly at my site (of course is intended for agent authentication, but for customer should be quite the same). # Domain authentication $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP'; $Self->{'AuthModule::LDAP::Host'} = '66.66.66.6'; #AD controller ip $Self->{'AuthModule::LDAP::BaseDN'} = 'DC=subdomain,DC=domain,DC=com'; $Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName'; $Self->{'AuthModule::LDAP::SearchUserDN'} = 'user@subdomain.domain.com' mailto:'user@subdomain.domain.com' ; $Self->{'AuthModule::LDAP::SearchUserPw'} = 'password'; ________________________________ Da: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Per conto di Jorge Hurtado Inviato: venerdì 6 giugno 2008 18.03 A: otrs@otrs.org Oggetto: [otrs] Any example or file example that help me to configure myOTRS with Active Directory Users?? Hi, I have in my company OTRS Help Desk, and i wanna configure this great soft with my Active Directory Users but I dont have a exactly example for that process. Any suggestion? Regards. _____________ Jorge Hurtado Medellin Colombia