22 Nov
2009
22 Nov
'09
10:25 p.m.
Sorry, I don't understand the request. Are you wanting to parse the incoming message and then set FreeText fields accordingly? From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Marco Vannini Sent: Saturday, 21 November 2009 2:43 AM To: User questions and discussions about OTRS. Subject: [otrs] freefield autofill Hi all, Is there anyone that has an freefield autofiller just ready and modifiable ? I mean something like a mysql trigger or something else that parse incoming mail (so insert into) and take values and update the same record ? thanks in advance. MV