[otrs] Error: Action 'Agent' not found!

Receiving Error when I try to create a new ticket in PhoneView....it lets me assign a Customer (LDAP setup) but when I try To assign it to a queue I get an error "Error: Action 'Agent' not found! I also receive a Comment as well "Comment: Perhaps the admin forgot to load "Kernel::Modules::Agent"!" How do I manually load this Kernel::Modules::Agent DelShawn