Hi,
Did you try this, http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=302 ?
Best Regards
João Zorro
Managed Services
.............................................................................................................
Novabase
Av. D. João II, Lote 1.03.2.3 . Parque das Nações
1998-031 Lisboa - Portugal
Tel. (+351) 213 836 300 . Fax (+351) 213 836 301
www.novabase.pthttp://www.novabase.pt
[cid:image001.gif@01CAB6CB.477C1150]
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Sourabh Sarwate
Sent: Friday, February 26, 2010 8:40 AM
To: otrs@otrs.org
Subject: Re: [otrs] Additional Fields in Customer Interface
Hi
I am posting my query here as I have not got any response in user discussion forum.My query is
Is their any way to add some additional fields in ticket details at customer interface side. I want to add a filed Customer ID with the existing fields (i.e. Ticket ,Age,Subject,state,queue,owner). With this I am trying to achieve that when any one access the company ticket he will know from which Customer Id the ticket is raised.
Please suggest me how I can achieve this.
Regards
Sourabh Sarwate
On Fri, Feb 26, 2010 at 9:12 AM, Sourabh Sarwate
