8 Feb
2006
8 Feb
'06
3:13 p.m.
I create a ticket with my helpdesk account and I assign it to raw queue and owner to the technicians in house. The technicians are selected for the raw queue in their preferences however when a tech logs in with their account they have 0 tickets in the “My Queues” however they can click on “All Tickets” to find the ticket. They also do receive an email of the new ticket. What do I need to do for these tickets to go into the techs “My Queues”? Thanks! Lee Connell Network Engineer 15 Main St. Suite 10 Littleton, NH 03561 603-444-3937 -- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.1.375 / Virus Database: 267.15.2/253 - Release Date: 2/7/2006
