Hi, On 06.07.2010, at 17:56, IT easyap wrote:
Any idea about how to solve this issue?
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of IT easyap Sent: lunes, 28 de junio de 2010 19:58 To: 'User questions and discussions about OTRS.' Subject: [otrs] storage fs in file system
Hi all, i have my otrs configured with the variable Ticket::StorageModule: to ArticleStorageFS to archive all attachments in a filesystem instead of in a database. It permits to me to work with a database with a “normal” size.
The problem became with the number of files that otrs creates, i Have around 2,7 milion of files and 196 GB . The number of files is very high and now the backup takes more than 50 hours.
For every ticket ( with out attach) the system creates 3 files :
- file-1 - file-1.content_type - plain.txt
for every attach the system adds 1 content_type file more and the attach.
The text in the content type files is:
Text/plain; charset = cp1252 or us-ascii
Do you know how to reduce the number of files ?
There is no out-of-the-box option to reduce the number of files. But I wonder why you backup everything in every backup run. Wouldn’t it make sense to use an incremental or differential backup method with that amount of data? You could actually run a backup-to-disk with multi-instance jobs and a weekly backup-to-tape full job… Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project