Hi Nick,
The fields thaw are searched are defined in your customer data source
configuration. You might use the built in database to read customer data,
or for instance an LDAP source, or a combination. Modify the data source
configuration so the correct fields are searched and displayed.
If you use the built in database, copy the relevant section from
Kernel/Config/Defaults.pm into Kernel/Config.pm and modify it there, so it
does not get overwritten on upgrades.
--
Mike
Op 27 dec. 2012 22:41 schreef "Nick Lapp"
Sorry if this has been answered before, but I’ve been searching and haven’t found anything. Is it possible to make the customer auto complete box on the new ticket pages search by first name, last name, and email address? Right now it is only searching on email address.****
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Thank you!****
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Nick****
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OTRS 3.1.12****
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