Re: [otrs] KIX4OTRS 6.0.10 ITSM / OTRS 3.3 :: otrs Digest, Vol 77, Issue 14

Ok. Thanks. 2015-02-19 18:19 GMT+03:00 Anna Brakoniecka :

Hello,

please update on KIX4OTRS 6.1, becasue the mentioned issue is solved there:

http://www.cape-it.de/download-en

Please also note that we've changed the release cycle:

As announced during the KIX4OTRS customer conference, we have changed the maintenance cycle for KIX4OTRS:

- Bugfix-Releases will be published once a month (instead of once in two months) - we maintain three last OTRS frameworks (instead of two) - we maintain just the last feature releases of KIX4OTRS for the relevant OTRS framework (instead of all releases)

Currently, we maintain KIX4OTRS 5.1 and 6.1. With release of KIX4OTRS 7 for OTRS 4.0, we will maintain KIX4OTRS 5.1, 6.1 and 7.0.

http://www.cape-it.de/en/company/news-en/current-product-news-product-update...

Kind regards,

Anna

*** Wir treffen uns auf der CeBIT in Hannover ** *

*** 16.-20.03.2015, Stand H16/015 in Halle 6 ** *

*** http://www.cape-it.de/cebit http://www.cape-it.de/cebit ***

​

Anna Brakoniecka *c.a.p.e. IT GmbH - ...cape it easy* Schönherrstr. 8, D-09113 Chemnitz

http://www.cape-it.de/ Tel: +49 371 27095 620 Fax: +49 371 27095 625 AG Chemnitz - HRB 23192 Geschäftsführer Rico Barth, Thomas Maier

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Today's Topics:

1. Problem witch KIX4OTRS 6.0.10 ITSM/OTRS 3.3.11 (??????? ????????)

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Message: 1 Date: Wed, 18 Feb 2015 11:30:27 +0300 From: ??????? ???????? Subject: [otrs] Problem witch KIX4OTRS 6.0.10 ITSM/OTRS 3.3.11 To: otrs@otrs.org Message-ID: Content-Type: text/plain; charset="utf-8"

Hello. This error persist on my work copy and clean install. somebody can help me?

????? ??????: syntax error at /opt/otrs/KIX4OTRS/Kernel/Modules/AgentCustomerInformationCenter[..]

Please contact your administrator.

?? ?????? ????????? ????????? ?? ?????? ??? ??????? ?? ?????????? ???????? < http://10.1.1.15/otrs/index.pl?Action=AgentDashboard;&OTRSAgentInterface=Bro...

...

. < http://10.1.1.15/otrs/index.pl?Action=AgentDashboard;&OTRSAgentInterface=Bro...

...

?????? ??????????? Backend ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Wed Feb 18 11:22:36 2015 Message: syntax error at /opt/otrs/KIX4OTRS/Kernel/Modules/AgentCustomerInformationCenterSearch.pm line 112, near "$CustomerID # KIX4OTRS-capeIT Key" Global symbol "@Result" requires explicit package name at /opt/otrs/KIX4OTRS/Kernel/Modules/AgentCustomerInformationCenterSearch.pm line 120. syntax error at /opt/otrs/KIX4OTRS/Kernel/Modules/AgentCustomerInformationCenterSearch.pm line 130, near "elsif" Global symbol "$Self" requires explicit package name at /opt/otrs/KIX4OTRS/Kernel/Modules/AgentCustomerInformationCenterSearch.pm line 130. syntax error at /opt/otrs/KIX4OTRS/Kernel/Modules/AgentCustomerInformationCenterSearch.pm line 151, near "Key" Global symbol "$MaxResults" requires explicit package name at /opt/otrs/KIX4OTRS/Kernel/Modules/AgentCustomerInformationCenterSearch.pm line 156. syntax error at /opt/otrs/KIX4OTRS/Kernel/Modules/AgentCustomerInformationCenterSearch.pm line 157, near "}" syntax error at /opt/otrs/KIX4OTRS/Kernel/Modules/AgentCustomerInformationCenterSearch.pm line 169, near "}" syntax error at /opt/otrs/KIX4OTRS/Kernel/Modules/AgentCustomerInformationCenterSearch.pm line 182, near "}" RemoteAddress: 10.1.1.27 RequestURI: /otrs/index.pl Traceback (1544): Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.3.11) Line: 199 Module:

ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 54 Module: (eval) (v1.99) Line: 204 Module: ModPerl::RegistryCooker::run (v1.99) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31 System information: OTRS 3.3.11