Re: [otrs] System log

I found this in the otrs lists. http://lists.otrs.org/pipermail/otrs/2003-April/001346.html Is this what I need to do? Remove the shared memory segment and reboot the machine? How do I do this from the command line of a Windows PC? ________________________________ From: Martin Edenhofer To: User questions and discussions about OTRS. Sent: Friday, 14 August, 2009 12:10:43 Subject: Re: [otrs] System log You need to remove your shared memory segment. The new one need to be created with new site. The easiest way is to reboot your machine, the all shared memory segments gets created new. -M On Aug 14, 2009, at 12:58 , Lev Davidovich wrote:

Is there a way I can simply get the system to revert back to what it was before I made the change?

From: Martin Edenhofer To: User questions and discussions about OTRS. Sent: Friday, 14 August, 2009 11:48:05 Subject: Re: [otrs] System log

http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=111

On Aug 14, 2009, at 12:45 , Lev Davidovich wrote:

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In the Admin InterfaceI tried to change LogSystemCacheSize to 32000 and now I can't log on to OTRS and am getting the error message below.

Can someone please help as a matter of urgency?

Invalid argument at /opt/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 83, <PRODUCT> line 4.

Thanks a lot From: Martin Edenhofer To: User questions and discussions about OTRS. Sent: Friday, 14 August, 2009 11:09:24 Subject: Re: [otrs] System log

Hi Lev,

On Aug 14, 2009, at 11:35 , Lev Davidovich wrote:

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Yes I have visited Admin Interface -> SysConfig -> Framework -> Core::Log -> LogModule

My settings are as follows:

LogModule: Syslog LogModule::SysLog::Facility:  user LogModule::SysLog::Charset: iso-8859-1 LogModule::LogFile: /var/log/otrs.log LogModule::LogFile::Date: No LogSystemCacheSize: 4096 (this last is greyed out)

It seems you are using OTRS 2.3, 4k. OTRS 2.4 is 32k.

...

My questions are:

1) Can I retrieve the Syslog/log file to see the logged entries?

The SysLog files of you system should be located under /var/log/messages or something like that. Just ask your sys admin.

...

2) Can I make a change so that the log shows more than 32k of logged messages?

Change LogSystemCacheSize, but I do not recommend to use more the 32k. If you want to retrive older logs, just use SysLog logs.

-Martin

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