[otrs] Antw: Re: autom. State change

12 Aug 2016

      Thank you
i didn't realize that generic agent is also triggered by events
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Alvaro Cordero  12.08.2016 00:57 >>>
Hello, 

You can use a generic agent to do the action (ticket state chage) when the event of queue move occurs to that specific queue. 

Regards

2016-08-11 6:41 GMT-06:00 Anton Kornexl :

Hello,
it would be nice to configure an automatic state change to closed, if a ticket is moved to a specific queue.
kind regards

Anton Kornexl

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Alvaro Cordero Retana
Consultor de Tecnologias
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