Re: [otrs] Add details to customer fields

That's great. Did you need to change the settings in SysConfig? Rory On 26 September 2011 13:15, wrote:

It worked. Thank you very much :-)

Regards, * Paul Andurnache ** *

*Rory * Sent by: otrs-bounces@otrs.org

26.09.2011 15:10 Please respond to "User questions and discussions about OTRS."

To "User questions and discussions about OTRS." cc Subject Re: [otrs] Add details to customer fields

Sorry, I thought were saying it was fixed. Have you tried creating a new ticket for a customer and then checking if the details are shown?

Also, in the Admin section, go to the SysConfig. In there choose "Ticket" from the drop down list. Choose the "Frontend::Agent" Subgroup

Have a look at the options "Ticket::Frontend::CustomerInfoCompose" and "Ticket::Frontend::CustomerInfoZoom". I have both of these set to "Yes".

Kind regards, Rory

On 26 September 2011 12:13, <*Paul.Andurnache@aviva.ro*> wrote:

Hello,

That`s just it. It isn`t fixed :-). I cannot see the information ( phone number of the customer ) when i open a customer ticket logged in as an agent. The improvement i`ve noticed is that it is being imported by LDAP from AD and i can see it in the Customer specific window.

Regards,*

Paul Andurnache *

*Rory <**rclerkin@gmail.com* *>* Sent by: *otrs-bounces@otrs.org*

*26.09.2011 13* <26.09.2011%2013>:51

Please respond to "User questions and discussions about OTRS." <*otrs@otrs.org*

...

To "User questions and discussions about OTRS." <*otrs@otrs.org*

...

cc Subject Re: [otrs] Add details to customer fields

I'm happy to hear that you got it working Paul. Glad I could help.

Kind regards, Rory

On 26 September 2011 11:20, <*Paul.Andurnache@aviva.ro*> wrote:

Hello,

I`ve made the modification and now i have the required field as well for the telephone number. I`m afraid that i maybe i wasn`t clear enough about the issue :-). The screen where i want the information displayed is in the ticket details.

So when an agent checks a tickets` detail i want the phone number of the customer that posted the ticket, displayed ( bottom right ).

Regards,*

Paul Andurnache *

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