Hello, Does anybody have an idea about this problem? _____________________________________________ From: Jurjen Verhoeff Sent: woensdag 7 juli 2010 14:25 To: 'otrs@otrs.org' Subject: Agent Email-Ticket doesn't work Hello, For some reason the Email-Ticket (Create new email-ticket and send this out (outbound)) doesn't work for me. When I click the link Email-Ticket I get an empty screen with only the header. When I click the Phone-Ticket it works correct and I can create a new ticket. Please advice how to find this issue: - I use the windows version 2.4.7 of OTRS on a windows XP prof SP3, - Apache log give messages about an uninitialized value: [Tue Jul 06 11:29:51 2010] [error] [client 172.18.1.153] Use of uninitialized value $_ in -d at C:/PROGRA~1/OTRS/StrawberryPerl/perl/lib/CGI.pm line 4083., referer: http://172.18.1.156/otrs/index.pl?Action=AgentTicketQueue http://172.18.1.156/otrs/index.pl?Action=AgentTicketQueue [Tue Jul 06 11:29:51 2010] [error] [client 172.18.1.153] Use of uninitialized value $_ in -d at C:/PROGRA~1/OTRS/StrawberryPerl/perl/lib/CGI.pm line 4083., referer: http://172.18.1.156/otrs/index.pl?Action=AgentTicketQueue http://172.18.1.156/otrs/index.pl?Action=AgentTicketQueue I see also messages about the system ID I have no idea if this has something to do with it: I haven't attached the log file because its to big, if necessary I can attach an selection. I hope someone can help? Best Regards, Jurjen Verhoeff